Close Brothers
Queries
For general queries please send them to our account handler James, he may forward them onto the relevant person, typically replies within an hour or so: [email protected]
Downtime
If ICE Policy is rating on Stripe but not Close, it's likely to be an issue with Close doing maintenance. Please ask if they're doing any maintenance to the specific environment as we're unable to rate in ICE:
[email protected] [email protected]
API Documentation
Pag 83 onwards is the data you will need in external system mapping (guidance under ICE Policy tab)
UAT Policies
If you need to check the status of a policy in UAT, you can do this using Close Brothers iPrompt system - https://www.uat.i-prompt.co.uk/zone/LoginI18N/login - Barrie has a login for this or you can request from Close Brothers
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